Privacy Policy

1. Introduction

Membrzs ("we," "us," or "our") operates the Membrzs platform, including the Membrzs Identity service and the Membrzs Market application, accessible at membrzs.com and through our mobile applications (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide

• Account registration: Name, email address, and password when you create an account.
• Business information: Business name, location, and contact details provided when setting up a Membrzs Market or merchant account.
• Product and inventory data: Product names, prices, and stock levels you enter into the app.
• Transaction data: Order details, amounts, and payment status for transactions processed through the platform.
• Communications: Content of messages you send to our support team.

Information Collected Automatically

• Usage data: Pages visited, features used, and actions taken within the Services.
• Device information: Device type, operating system, app version, and unique device identifiers.
• Log data: IP address, browser type, referring URLs, and timestamps of requests.
• Crash reports: Diagnostic information when the app encounters an error.

Payment Information

Payment card transactions are processed by Stripe, Inc. We do not store full payment card numbers. We receive and store transaction identifiers, amounts, and payment status. Please review Stripe's privacy policy at stripe.com/privacy.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Authenticate users and manage account security
• Process and record transactions
• Generate order history, sales reports, and analytics for your account
• Send transactional emails (receipts, account notices, security alerts)
• Respond to support requests and inquiries
• Detect, investigate, and prevent fraud or abuse
• Comply with legal obligations

We do not use your information to serve third-party advertising or build advertising profiles.

4. Sharing of Information

We share personal information only in the following circumstances:

Service Providers

We engage trusted third-party companies that help us deliver our Services, including cloud hosting, payment processing (Stripe), and error monitoring. These providers access data only as needed to perform services on our behalf and are bound by confidentiality obligations.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect the rights or safety of Membrzs, our users, or the public.

Business Transfers

If Membrzs is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or fraud-prevention purposes.

Transaction records may be retained for up to 7 years to comply with financial recordkeeping requirements.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage of sensitive credentials, and access controls limiting who can view personal data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

If you believe your account has been compromised, please contact us immediately at security@membrzs.com.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request your data in a machine-readable format.
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in the email footer.

To exercise these rights, contact us at privacy@membrzs.com. We will respond within 30 days.

8. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by prominently posting a notice in the app at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: