Support & Knowledge Base

How can we help you?

Search guides, hardware specs, checkout workflows, and step-by-step instructions for Membrzs Market.

Search Results

Popular User Guides

Getting Started

🚀 Getting Started with Membrzs Market

Learn how to log in, set up your business profile, add your first products, and open your first market session.

Getting Started

📱 Getting Started with Membrzs Market Mobile POS

Complete quickstart guide for mobile vendors using iOS or Android at markets, pop-ups, and events.

Getting Started

🏦 Creating Your Vendor Account & Linking Stripe Connect

How to register your vendor business, complete Stripe Connect onboarding, and set up automatic direct deposit payouts.

Getting Started

👥 Managing Team Members & Role Permissions

Understand the permissions matrix for Owner, Manager, Seller, and Viewer roles across Portal and Mobile.

Getting Started

🔔 Managing Notifications & Alerts

Set email and push preferences for sale notifications, weekly summaries, refunds, session activity, and billing alerts.

Getting Started

🔐 Enabling Multi-Factor Authentication (MFA)

Protect your vendor account by setting up TOTP authenticator apps and configuring workspace MFA policies.

Getting Started

💳 Managing Vendor Plan Tiers & Seat Limits

Overview of Freemium vs. Team plan limits, adding seat packs, and managing billing subscriptions.

Getting Started

🧾 Customizing Digital Receipt Templates & Logos

Configure store names, logos, social and review links, thank-you messages, and return policies on customer receipts.

Getting Started

☀️ Optimizing Mobile POS UI for Outdoor Booths

Tips for setting high-contrast display modes, large button sizing, and glare reduction in outdoor sunlight.

Getting Started

📡 How Offline Mode & Automatic Queue Sync Work

Learn how Membrzs Market processes cash sales without internet access and syncs when reconnected.

Inventory & Product Catalog

🎨 Uploading & Using Custom Emojis in the Web Portal

How to upload custom brand icons, PNG/GIF badges, or custom emojis in Web Portal Settings and assign them to product tiles across POS and receipts.

Inventory & Product Catalog

📦 Creating & Editing Products in the Catalog

Step-by-step guide to adding new products, setting pricing types, assigning emojis, and organizing categories.

Inventory & Product Catalog

⚖️ Setting Up Per-Unit vs. By-Weight Pricing

How to configure products sold by unit ($5.00 each) vs. items sold by weight ($3.50/lb or per oz).

Inventory & Product Catalog

📊 Master Inventory Stock vs. Session Quantities

Understand the difference between permanent catalog inventory and what you bring to a specific market day.

Inventory & Product Catalog

🔍 Assigning UPC Barcodes & Camera Scanning

How to add barcodes to packaged goods and use your phone's camera for instant hands-free barcode scanning.

Inventory & Product Catalog

🥦 Managing Tax-Exempt Produce & Food Items

Flag qualifying grocery, fresh produce, and agricultural items as sales tax-exempt.

Inventory & Product Catalog

🌱 Seasonal Produce & Catalog Archiving

Manage seasonal availability (Active vs. Seasonal vs. Archived) without losing historical sales data.

Inventory & Product Catalog

🛑 Sold-Out Flagging During Market Sessions

Instantly flag products as sold out to remove them from the checkout grid without modifying stock numbers.

Inventory & Product Catalog

🗂️ Organizing Product Categories for Fast Checkout

Group products into categories (Produce, Baked Goods, Meat) to speed up mobile POS navigation.

Inventory & Product Catalog

🖥️ Bulk Product Management in the Web Portal

Efficiently update prices, tax settings, and categories for multiple items in the Web Portal.

Point of Sale & Checkout

🏷️ Applying Sales, Discounts & Comp Items

Learn how to run session sales, apply percentage or dollar discounts, and process complimentary items directly in the cart.

Point of Sale & Checkout

🛒 Navigating the POS Screen & Cart Controls

Complete guide to the 3-column product tile grid, cart auto-scrolling, item removal, and checkout actions.

Point of Sale & Checkout

📸 Using the Hands-Free Camera Barcode Scanner

How to use the built-in VisionCamera scanner to scan packaged items directly into the cart.

Point of Sale & Checkout

⚖️ Checking Out Weight-Priced Items

Entering decimal weights during checkout and viewing automated total calculations.

Point of Sale & Checkout

🔥 Running End-of-Market Session Sales

Set up instant discounts for end-of-day market clearance sales on remaining produce.

Point of Sale & Checkout

🌶️ Reading Real-Time Hot/Cold Item Indicators

Use visual hot/cold badges during sessions to spot trending sellers and adjust booth stock.

Point of Sale & Checkout

🥇 Setting a Product Sales Target & Medal Badges

Set one units-sold target per session so every product earns a bronze, silver, or gold medal on its tile as sales climb.

Point of Sale & Checkout

🏆 Session Revenue Goals & Team Leaderboards

Set session financial goals and track seller sales performance on the live booth leaderboard.

Point of Sale & Checkout

💵 Configuring Card Payment Tip Prompts

Enable percentage or custom dollar tip prompts for customers during card reader checkout.

Point of Sale & Checkout

📝 Adding Customer Notes to Orders

How to attach special customer instructions or pre-order notes to checkout orders.

Point of Sale & Checkout

➕ Cart Editing, Quantity Steppers & Auto-Scroll

Master cart controls: 3-line layouts, quick quantity adjustments, and auto-scroll to newest items.

Payments & Hardware

💳 Connecting & Updating Your Stripe M2 Reader

Step-by-step guide to pairing the Stripe M2 Bluetooth card reader, managing reader firmware updates, and troubleshooting connection issues.

Payments & Hardware

📱 Setting Up Apple Tap to Pay on iPhone

Accept contactless card and Apple Pay payments directly on your iPhone without external hardware. Includes setup requirements and role permissions.

Payments & Hardware

📲 Setting Up Tap to Pay on Android

Accept contactless cards and digital wallets on an NFC-equipped Android phone or tablet — no card reader hardware, no Apple Terms step.

Payments & Hardware

🎁 Tap to Pay on the Freemium Plan

Freemium includes 5 free Tap to Pay sales a month, with no added fee. How the allowance works, when it resets, and what happens after you use all 5.

Payments & Hardware

💳 Processing EMV Chip & Contactless Card Sales

How to insert chip cards, tap contactless cards/wallets, or swipe magstripe cards via Stripe Terminal.

Payments & Hardware

💵 Cash Payment Checkout & Change Calculator

Using the cash payment modal, calculating tendered change, and recording cash transactions.

Payments & Hardware

🔀 Processing Split Tender Payments (Card + Cash)

Split customer purchases between cash and credit card payments in a single transaction.

Payments & Hardware

🏦 Managing Direct Payouts & Stripe Express Dashboard

How bank deposits work, viewing payout schedules, and accessing the Stripe Express Dashboard.

Payments & Hardware

💰 Getting Paid: Payout Timing & Schedule

When card, Tap to Pay, and reader sales reach your bank account, and how to change your payout frequency or bank details in the Stripe Express dashboard.

Payments & Hardware

📦 Ordering & Tracking Readers via Web Portal

Order Stripe M2 card readers in the Web Portal, track fulfillment, and manage reader returns.

Payments & Hardware

📶 Troubleshooting Reader Bluetooth & BLE Scans

Resolve Bluetooth pairing failures, BLE location permissions, and connection drops at outdoor booths.

Cash & Session Operations

💵 Cash Drawers, Pulls, Drops & Session Reconciliation

How to operate per-seller or shared cash drawers, record mid-market cash pulls and drops, and reconcile cash drawer variance at closing.

Cash & Session Operations

🎪 Understanding the Market Session Model

Why Membrzs Market uses event session tracking instead of generic storefront daily totals.

Cash & Session Operations

📍 Selecting Locations & Location Pickers

Create and select market location profiles to auto-populate inventory from past events at that location.

Cash & Session Operations

🗄️ Shared Drawers vs. Per-Seller Cash Drawers

Configuring single cash box mode vs. individual team member cash drawers.

Cash & Session Operations

⬇️ Recording Mid-Session Cash Pulls

Safely remove excess cash from active drawers during high-volume market events.

Cash & Session Operations

⬆️ Recording Mid-Session Cash Drops

Add cash float to active drawers and log reasons in cash adjustment records.

Cash & Session Operations

📧 Automated Session Close Email Reports

Configure session close email summaries delivered via Resend directly to the vendor owner.

Orders, Voids & Refunds

🔎 Searching & Filtering Order History

Filter past orders by date range (7/30/90 days), order status, or seller in Portal and Mobile.

Orders, Voids & Refunds

📄 Inspecting Order Line Items & Tax Lines

View exact item snapshots, unit/weight quantities, tax totals, and customer payment methods.

Orders, Voids & Refunds

🚫 Processing Full Order Voids & Card Refunds

How to process 100% voids and return original funds to card or cash tenders.

Orders, Voids & Refunds

💸 Issuing Incremental Partial Refunds

Step-by-step guide to entering custom refund dollar amounts for partial order returns.

Orders, Voids & Refunds

📩 Re-Sending Customer Email & SMS Receipts

How to re-send digital receipts to customers from past order history.

Orders, Voids & Refunds

📊 Understanding Card & Platform Fee Breakdowns

Inspect card processing fees and platform fee line items stored on completed payments.

Reports & Analytics

📊 Understanding Web Portal Reports & Tax Exports

A complete walkthrough of the Web Portal reporting suite: Revenue by Day/Session, Hot Sellers (7-day rolling), Zip Code distribution, and CSV Tax Exporting.

Reports & Analytics

🖥️ Web Portal Dashboard & Stat Cards

Overview of today's revenue, total order count, average order value, and quick setup checklists.

Reports & Analytics

📈 Revenue by Day, Session & Market Location

Compare performance charts across different days, sessions, and market locations.

Reports & Analytics

🔥 Using 7-Day Hot Sellers for Inventory Prep

Analyze rolling 7-day product rankings to know what produce and goods to bring to upcoming markets.

Reports & Analytics

📑 Generating Tax Reports & Exporting CSV Files

Generate taxable vs. exempt revenue summaries by market location and download CSV reports for accounting.

Reports & Analytics

📍 Analyzing Sales Distribution by Zip Code

Review total orders, tax collected, and revenue aggregated by market location zip codes.

Troubleshooting & Security

⚡ Troubleshooting Offline Queue Syncing

What to do if offline cash transactions don't sync immediately after reconnecting to cellular data.

Troubleshooting & Security

🔑 Resetting Passwords & Account Recovery

How to request password reset links and recover access to vendor accounts.

Troubleshooting & Security

👤 Troubleshooting Face ID & Touch ID Biometrics

How biometric credentials stored in iOS/Android keychains work and resolving sign-in prompts.

Troubleshooting & Security

🍪 Managing Cookie Consent & Klaro Settings

How Klaro cookie consent manages privacy choices, analytics, and consent preferences.

Troubleshooting & Security

💬 Submitting In-App Support & Feature Requests

How to send direct support tickets, feature requests, and feedback to the Membrzs team.

Getting Started

🔗 Setting Up Vendor Webhooks (Team & Enterprise)

Send real-time order, session, hardware, and team event notifications to your own server, verify signatures, and manage delivery retries.

Still need assistance?

Our support team is here to help you get ready for your next market day.

Contact Support →