Submitting In-App Support & Feature Requests

How to send direct support tickets, feature requests, and feedback to the Membrzs team.

1. Opening the Contact Support Form

  1. In the mobile app, tap the Config tab.
  2. Under the Account section, tap Contact Support ("Get help from the Membrzs team").
  3. You'll land on the Contact Support screen: "What do you need help with? We'll reply to the email on your account."

2. Filling Out Your Message

The form has two parts:

  • Topic — choose one: Getting started, Taking payments, Products & inventory, Sessions & reports, Billing & plan, Hardware (card reader), or Something else. This covers general feedback and feature requests too — pick the closest fit, or Something else if nothing matches.
  • Message — a free-text box where you describe what's happening (or what you'd like to see). Be as specific as you can — order numbers, product names, or a description of when the issue occurred all help the team respond faster.

Tap Send Message when you're done. You'll need to select a topic and enter a message before it can be sent.

3. What Happens After You Send It

Your message goes directly to Membrzs's support inbox by email, along with:

  • Your name and the email address on your account
  • Your vendor/business name and current plan
  • The topic you selected
  • Your device's OS and version (so the team can reproduce platform-specific issues)

The team replies directly to the email address on your account — usually within one business day, per the confirmation screen you'll see after sending ("We'll get back to you at the email on your account, usually within one business day.").

4. Other Ways to Reach the Team

If you don't have app access (for example, you're locked out of your account), you can also reach Membrzs through the Contact page on membrzs.com.

Frequently Asked Questions

Can sellers (not just owners) submit support requests?

Yes. Contact Support is available to anyone signed into the app, regardless of role — the message is sent using the signed-in user's own name and email, not necessarily the vendor account owner's.

Is there a way to attach a screenshot or photo?

Not currently — the in-app form is text-only (topic + message). If a screenshot would help explain your issue, mention that in your message and the team can follow up by email to request it.

Where do feature requests go — is there a separate form?

There's no separate feature-request form. Use the same Contact Support screen and choose the topic that's the closest fit (or "Something else"), and describe the feature you'd like to see in the message.

Will I get a ticket number to track my request?

No ticket-tracking system is shown in the app — replies come directly back to your account's email, and that email thread is how the conversation continues.