Ordering & Tracking Readers via Web Portal

Everything vendors need to know about buying a card reader from Membrzs — including where that actually happens.

A Note on Where This Lives

Reader orders are placed in the mobile app, not the Web Portal. The Web Portal does have a "Hardware Orders" tool, but it's an internal Membrzs staff page for fulfilling and tracking orders after they're placed — it isn't accessible to vendor accounts. If you're a vendor looking to buy or check on a reader, use the steps below in the mobile app.

1. Ordering a Reader

Plan: the M2 reader only works on Premium and up — Lite includes Tap to Pay instead of M2, and Freemium is manual entry only. Check your plan before ordering.

  1. Open Membrzs Market and go to Config > Hardware Store (visible to account owners).
  2. You'll see the Membrzs M2 Card Reader — a Bluetooth reader that accepts chip, swipe, and tap (NFC) payments — priced at $79, one-time, free shipping.
  3. Tap Buy Now — $79.
  4. Complete payment in the secure Stripe checkout that opens in-app.
  5. On success, you'll see "Order placed!" — "You'll receive a confirmation email shortly. Your M2 reader will ship within 1–2 business days."

If you back out of checkout, you'll land on an "Order cancelled" screen with no charge made, and a Try Again button.

2. What Happens After You Order

  • You'll get a confirmation email with your order details.
  • Membrzs ships the reader to the business address on your account. Orders are submitted for fulfillment automatically where possible; if anything about your shipping details needs attention, the Membrzs team follows up manually before it ships.
  • Expect delivery within roughly 1–2 business days of the order being fulfilled, per the confirmation email.

3. Tracking Your Order

There's currently no self-service order-tracking screen for vendors, in either the mobile app or the Web Portal. If you need a status update on an order — shipping delay, wrong address, damaged reader, etc. — reach out through Config > Contact Support and the Membrzs team can look up your order directly.

Frequently Asked Questions

Can I order a reader from the Web Portal?

No. Reader purchases happen in the mobile app only, under Config > Hardware Store.

Who can buy a reader on my account?

The Hardware Store menu item is only shown to the account owner role.

Can I return a reader?

Reach out via Config > Contact Support — returns and refunds are handled by the Membrzs team on a case-by-case basis; there's no self-service return flow in the app.