Managing Vendor Plan Tiers & Seat Limits
Overview of what each plan includes, how to add seats to a Team plan, and how to change or cancel your subscription.
1. The Five Plans
| Plan | Price | Users | Products | Card rate |
|---|---|---|---|---|
| Freemium | Free | 1 | 10 | 3.0% + $0.15 |
| Lite | $9.99/mo | 1 | 10 | 3.0% + $0.15 |
| Premium | $29.99/mo | 1 | Unlimited | 2.8% + $0.10 |
| Team | $49.99/mo | 5 (expandable, see below) | Unlimited | 2.8% + $0.10 |
| Enterprise | Custom | Unlimited | Unlimited | Custom, set per vendor |
Paid plans (Lite, Premium, Team, Enterprise) include a 30-day free trial and don't require a card up front. Team-and-up features — like team management, session leaderboards, and Hot Sellers reporting — are gated to those plans; Freemium, Lite, and Premium are single-user accounts.
Freemium accepts cash, manual card entry, and 5 Tap to Pay sales per month at no added fee (see "Tap to Pay on the Freemium Plan"). Lite, Premium, Team, and Enterprise include unlimited Tap to Pay, which carries an additional itemized $0.15/transaction fee on those plans (see "Understanding Card & Platform Fee Breakdowns" for Enterprise's separate fee-itemization behavior). Lite does not include a Stripe M2 reader connection or Hot Sellers reporting — both start at Premium.
2. Choosing a Plan During Onboarding
Every new account starts on Freemium during initial setup, on every platform — the onboarding Choose a Plan step is a comparison of what each plan includes, not a purchase step. There's no card entry and nothing is charged at signup. Upgrading to a paid plan is a separate step you do afterward from Plan & Billing (see section 4) — this keeps first-time setup fast, and you can compare plans for as long as you like before committing to one.
The one exception is signing up directly through portal.membrzs.com in a browser (rather than the mobile app) — there, the onboarding plan step does let you pick a paid plan immediately, with the same 30-day free trial described in section 5.
3. Adding Seats with User Packs (Team Plan)
The Team plan's base 5 users can be expanded up to 15 users total (5 base + 2 packs of 5). How you add capacity depends on platform:
- Android app and Web Portal: Go to Config > Plan & Billing (app) or the Billing page (portal) — the "User Packs" section, shown only on the Team plan, lets you pick 0, 1, or 2 packs at $20/mo each, then tap Update.
- iPhone / iPad: Apple's subscription system doesn't support add-on packs, so the same three capacity levels exist as three separate plans you pick directly from the plan picker in Config > Plan & Billing: Team (5 users), Team — 10 users, and Team — 15 users. Moving between them is a normal upgrade/downgrade through the App Store, prorated automatically by Apple — no separate "add a pack" step. End pricing and seat counts are the same as the Android/portal packs.
15 users is the hard ceiling on the Team plan. If you need more, that's the Enterprise plan — see the FAQ below.
4. Changing Plans & Managing Billing
- iPhone / iPad: Config > Plan & Billing shows your current plan and past invoices (View Billing History →). Tap Change Plan to see the plan picker and purchase or switch plans directly in the app through Apple's In-App Purchase — this is the only platform where plan changes and payment happen in the app itself rather than on the web portal. Once you're on a plan billed through Apple, this screen shows "Managed by your Apple ID" instead of a card, and Cancel Service becomes Manage in App Store, which opens your device's Subscriptions settings — Apple handles the cancellation from there, not Membrzs.
- Android app: Config > Plan & Billing shows your current plan; tap Change Plan to pick a different one, or Update Card / Add Card to manage your payment method. View Billing History → shows past invoices. Cancel Service cancels immediately and moves your account to Freemium.
- Web Portal: The Billing page shows the same current-plan status and lets you select a different plan, which redirects to Stripe checkout.
Downgrading to Freemium or Lite (or canceling service entirely) archives any products over that plan's 10-product limit and removes access for any non-owner users — all of your data is preserved, and you'll see a confirmation summarizing exactly what will change before it happens. Moving back up to a Team plan restores any team members who were previously deactivated this way.
To fully cancel a paid subscription: use Cancel Service on Android or the web portal's Billing page (moves your account to Freemium immediately), or on iPhone/iPad use Manage in App Store and cancel the subscription in your device's Settings.
5. Trial Endings, Failed Payments & Automatic Downgrades
This section describes Stripe-billed subscriptions — Android, web portal, and any iPhone/iPad account that subscribed before Apple In-App Purchase existed. If your plan shows "Managed by your Apple ID" on the Plan & Billing screen, skip to the note at the end of this section instead — Apple runs its own trial, billing-retry, and grace-period rules that Membrzs doesn't control.
Paid plans start with a 30-day free trial and don't require a card up front. Here's what happens at the boundaries.
Your trial ends and you never added a card
Your paid subscription doesn't start, and you're not charged. You keep paid features for a short grace period (about two weeks) so you have time to add a payment method. Add one from the web portal's Billing page (or Update Card / Add Card in the Android app) any time before that window closes and your plan continues without interruption. If the window passes with no card on file, the account moves to Freemium automatically.
A recurring payment fails
We retry the charge over roughly the next two to three weeks and email the account Owner each time an attempt fails, with a link to update the card. Update your payment method from the portal's Billing page and the next retry collects the balance. If we still can't collect after the retry period, the paid subscription is cancelled and the account moves to Freemium.
What "moving to Freemium" does
However it happens — you cancel, a trial lapses, or a payment can't be collected — the effect is the same and is never destructive:
- Products above Freemium's 10-product limit are archived (not deleted).
- Non-owner team members are deactivated (Freemium is a single-user plan).
- All of your data — orders, history, reports, settings, products, team records — is kept.
- Resubscribing to a paid plan restores product access and reactivates previously removed team members.
If you subscribed through the App Store (iPhone/iPad)
Apple bills your Apple ID directly and manages its own trial expiration, payment-retry schedule, and billing grace period — these aren't set by Membrzs and don't follow the timelines above. If Apple can't collect payment after its own retries are exhausted, Membrzs is notified automatically and your account moves to Freemium the same way described above (products archived, non-owner logins deactivated, nothing deleted). To check your trial or renewal date, update your Apple ID payment method, or cancel, use your device's Settings > [your name] > Subscriptions — Membrzs can't view or change Apple's billing details on your behalf.
Frequently Asked Questions
Does my card processing rate change with my plan?
Yes. Freemium and Lite are both 3.0% + $0.15 per card transaction; Premium and Team are both 2.8% + $0.10; Enterprise rates are set per vendor. Tap to Pay transactions on Lite, Premium, and Team also carry an additional $0.15 Tap to Pay fee.
What's the difference between Lite and Premium?
Lite adds unlimited Tap to Pay on top of Freemium's 5-per-month allowance, plus the same 10-product limit — but stays single-user, keeps the same 3.0% + $0.15 rate, and doesn't include a Stripe M2 reader connection or Hot Sellers reporting. Premium adds the lower 2.8% + $0.10 rate, unlimited products, Stripe M2 support, and Hot Sellers.
Who can change the plan or billing settings?
Only the account Owner — Plan & Billing is an owner-only row in Config.
If my trial ends without a card, do I lose my data?
No. You're not charged, and nothing is deleted. The account moves to Freemium after a short grace period; products over the 10-product limit are archived and non-owner logins are disabled, but everything is preserved and restored if you resubscribe.
My card failed — how long do I have to fix it?
About two to three weeks, for Stripe-billed subscriptions (Android, portal, or an iPhone/iPad account subscribed before Apple In-App Purchase). We retry the charge on a schedule during that window and email the Owner each time an attempt fails. Update the card on the portal's Billing page and the next retry collects payment. After the retry period, an uncollected subscription is cancelled and the account moves to Freemium. If your plan shows "Managed by your Apple ID," Apple runs its own retry schedule instead — see section 5.
Can I get back on my paid plan after being downgraded for non-payment?
Yes. Resubscribe any time from the Billing page or the app's Plan & Billing screen. Your archived products and previously removed team members are restored.
How does billing work on iPhone/iPad?
Paid plans on iPhone/iPad are purchased and billed through Apple's In-App Purchase system, charged to whatever payment method is on your Apple ID — Membrzs never sees or stores a card for these subscriptions. Plan changes, upgrades, and downgrades happen right in the app's Plan & Billing screen; cancellation and payment-method updates happen in your device's Settings > [your name] > Subscriptions, since Apple — not Membrzs — controls that subscription. If you ever reinstall the app or sign in on a new device, use Restore Purchases on the plan picker to reconnect an existing App Store subscription to your account.
I'm on the Team plan and need more than 15 users. What are my options?
15 is the ceiling on Team (5 base users plus 2 user packs of 5). To go beyond that, move to the Enterprise plan, which has no seat limit and pricing set per vendor. Reach out through the Contact page (or your Membrzs representative, if you have one) and we'll set it up — your products, team, history, and settings carry over.
Need additional help?
If you have questions, visit Membrzs Support or contact our team via the Contact page.