Managing Cookie Consent & Klaro Settings
How Klaro cookie consent manages privacy choices, analytics, and consent preferences.
1. What This Covers
This article is about membrzs.com, our marketing and support website — not the mobile app or the Web Portal, which don't use cookie consent banners. When you visit membrzs.com, we use a consent tool called Klaro to ask before loading any non-essential cookies.
2. The Consent Banner
The first time you visit membrzs.com, a banner appears titled "We value your privacy", explaining: "We use cookies to understand how our site is used. You can accept, decline, or customize your choice." You have three options:
- Accept all — allow all listed cookies/services.
- Decline — reject all non-essential cookies.
- Let me choose — opens a detailed "Privacy preferences" panel where you can review and toggle individual services before deciding.
Nothing non-essential loads by default — every service starts off until you actively opt in (or hit Accept all).
3. What's Actually Listed
Today membrzs.com defines a single consent category:
- Analytics — covers Google Analytics, described on the site as: "Helps us understand how visitors use our site — page views, general location, and device type. Not used for advertising." This covers Google Analytics's standard cookies (
_ga,_gid,_gat, and related_ga*cookies).
There are no advertising, marketing, or third-party-embed cookie categories currently listed — if that changes, this article should be updated to match.
4. Changing Your Choice Later
Every page on membrzs.com has a Cookie Preferences link in the footer. Click it any time to reopen the same preferences panel and change your choice — you don't need to clear your browser cookies or wait for a fixed period to revisit your decision.
Your choice is remembered in a cookie named membrzs_consent, which is stored for 365 days. After that, or if you clear your browser's cookies, you'll be asked again on your next visit.
5. Where This Is Also Referenced
Our Privacy Policy includes a "Cookies & Tracking Technologies" section that explains the same consent mechanism and links to the same Cookie Preferences control.
Frequently Asked Questions
Does declining cookies break any site functionality?
No. Google Analytics is the only service gated behind consent today, and it's used purely for understanding site traffic — declining it doesn't affect your ability to browse membrzs.com, read support articles, or sign up.
Does this consent choice apply to the mobile app or Web Portal too?
No. Klaro only runs on the marketing/support website (membrzs.com). The mobile app and portal.membrzs.com don't show a cookie banner.
I already made a choice — why am I seeing the banner again?
Your membrzs_consent cookie may have expired (after 365 days) or been cleared by your browser. Simply make your choice again, or use the Cookie Preferences footer link at any time.